Overview : Your Comms Group

This project was delivered as part of a strategic partnership with Your Comms Group, one of the largest telecom providers in the UK.

Your Comms Group approached us with a clear operational gap. While they had a strong sales and account management team, they lacked the infrastructure, resources, and time to run large-scale outbound email marketing, lead nurturing, and data-driven prospecting.

They didn’t need advice.
They needed execution at scale.

Our role was to build a complete backend email marketing and lead-generation operation that would feed YourCom Group’s sales team with warm, qualified leads without disrupting their existing workflows.

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Requirements

The requirements of Your Comms Group were operational, not creative.

Core Requirements

  1. Dedicated Outbound Team
    • A fully managed 12-person team
    • Focused only on lead generation and email marketing
  2. Industry-Specific Lead Mining
    • Banking sector as the initial focus
    • Location-based targeting
    • Clean, verified data only
  3. Email Infrastructure Setup
    • Multiple sending domains
    • Account warm-up
    • Deliverability protection
  4. Sales-Ready Output
    • Warm leads only
    • Handover to sales representatives
    • No cold lists dumped on sales

Challenges

This project was infrastructure-heavy, not content-heavy.

1. No Existing Outbound System

YourComms Group had:

  • Sales representatives
  • Account managers

But no outbound engine to feed them consistently.

Building this internally would require:

  • Hiring
  • Training
  • Tool selection
  • Trial-and-error on deliverability

They chose to outsource execution instead.

2. Deliverability Risk

Cold email at scale fails when:

  • Domains are not warmed
  • Sending limits are ignored
  • DNS records are misconfigured
  • Lists are poorly sourced

One mistake can burn domains permanently.

3. Data Quality & Relevance

Sending emails is easy.
Sending relevant emails to the right people is not.

Data had to be:

  • Industry-specific
  • Role-specific
  • Verified
  • Up-to-date

Our Solution

We built a full outbound email marketing backend, designed to run independently while feeding the sales team with actionable leads.

Step 1: Team Deployment

We assigned a 12-member dedicated team, split across:

  • Data research & mining
  • Email infrastructure & warm-up
  • Campaign execution
  • Performance tracking

Each role was isolated to maintain quality and accountability.

Step 2: Lead Mining & Verification

For lead sourcing, we used Hunter and industry research workflows.

Initial focus:

  • Banking sector
  • Location-based targeting
  • Decision-makers and relevant roles

Leads were:

  • Verified
  • Cleaned
  • Categorised before outreach

Step 3: Email Infrastructure & Warm-Up

We implemented a multi-domain sending strategy:

  • 10 separate domains
  • 2–5 Google Workspace email accounts per domain
  • Gradual warm-up process over 1–2 months

Actions included:

  • DNS record configuration
  • SPF, DKIM, DMARC setup
  • Controlled sending volume increases
  • Continuous monitoring

This protected:

  • Domain reputation
  • Inbox placement
  • Long-term scalability

Step 4: Parallel Execution Model

While email accounts were warming:

  • The team continued mining data
  • Industry segmentation was refined
  • Messaging frameworks were prepared

This ensured zero downtime once warm-up completed.

Step 5: Campaign Execution & Nurturing

Once live, campaigns focused on:

  • Personalised outreach
  • Industry-relevant messaging
  • Soft call-to-action
  • No aggressive selling

Leads were categorised by:

  • Opens
  • Clicks
  • Replies

Only engaged prospects were passed forward.

Step 6: Sales Handover Workflow

The handover logic was simple and effective:

  • If a prospect opened and clicked → flagged
  • If a prospect replied → prioritised
  • Sales representatives contacted only warm leads
  • No cold calling from raw lists

This respected the sales team’s time and increased conversion probability.

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Technologies Used